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Privacy Policy

Effective Date: July 21, 2026

This Privacy Policy explains how CROWD COFFEE LLC, doing business as CROWD COFFEE (“CROWD COFFEE,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you:

  • visit crwdcoffee.com;

  • purchase products;

  • create or use a customer account;

  • submit a wholesale inquiry;

  • request samples;

  • contact us;

  • otherwise interact with the Website.

By using the Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We may collect information you provide directly, including:

  • name;

  • email address;

  • telephone number;

  • billing address;

  • shipping address;

  • account username and password;

  • business name and business type;

  • business location;

  • website or social media information;

  • wholesale interests and coffee requirements;

  • order information;

  • customer service communications;

  • reviews, feedback, and other submitted content.

Account Information

When you create an account, we may store information necessary to provide and secure the account, including:

  • login credentials;

  • saved addresses;

  • order history;

  • account preferences;

  • wholesale status where applicable.

Passwords should be stored in a protected or hashed form. We do not ask you to send passwords by email.

Order and Transaction Information

When you make a purchase, we collect information associated with the transaction, such as:

  • products ordered;

  • quantities and selected variations;

  • order value;

  • discounts;

  • taxes;

  • shipping method;

  • transaction status;

  • refund or replacement history.

Payment information is generally collected and processed directly by third-party payment providers. We do not intend to store complete payment card numbers or card security codes on our own systems.

Wholesale Information

When you submit a wholesale inquiry or sample request, we may collect:

  • your name and role;

  • business name;

  • business type;

  • email address;

  • phone number;

  • business location;

  • website or Instagram address;

  • coffee interests;

  • current coffee setup;

  • estimated needs;

  • information included in your message.

Information Collected Automatically

When you use the Website, we and our service providers may automatically collect:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • approximate location derived from IP address;

  • pages viewed;

  • referring pages;

  • links clicked;

  • dates and times of visits;

  • cart activity;

  • account and checkout interactions;

  • cookie and similar technology identifiers;

  • diagnostic, performance, and security information.

2. Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to:

  • operate the shopping cart and checkout;

  • keep users signed in;

  • remember account and site preferences;

  • maintain website security;

  • prevent fraud;

  • understand Website performance;

  • measure traffic and engagement;

  • support analytics and advertising where enabled.

Cookies may include:

Essential Cookies

Necessary for account login, shopping cart functionality, checkout, security, and other core Website functions.

Preference Cookies

Used to remember selections, location, display preferences, and other settings.

Analytics Cookies

Used to understand how visitors use the Website and to improve content, navigation, and performance.

Advertising Cookies

If advertising services are enabled, these cookies may be used to measure campaigns or provide advertising based on online activity.

You can manage cookies through your browser settings and any cookie preference tool provided on the Website. Blocking essential cookies may prevent account, cart, or checkout features from functioning correctly.

3. How We Use Information

We may use personal information to:

  • operate and maintain the Website;

  • create and manage customer accounts;

  • process and fulfill orders;

  • process payments and refunds;

  • provide shipping and delivery updates;

  • maintain shopping carts and order histories;

  • respond to questions and customer service requests;

  • review wholesale applications;

  • arrange samples;

  • discuss wholesale pricing and conditions;

  • manage wholesale relationships;

  • prevent fraud and unauthorized activity;

  • secure accounts and the Website;

  • diagnose technical problems;

  • improve products, services, and Website performance;

  • maintain business and tax records;

  • comply with legal obligations;

  • enforce our Terms of Use;

  • protect our rights and the rights of customers and third parties;

  • send marketing communications where permitted.

4. How We Disclose Information

We may disclose personal information to the following categories of recipients.

Website and Hosting Providers

Providers that host, maintain, secure, or support the Website and its WordPress or WooCommerce functionality.

Payment Providers

Companies that process payments, verify transactions, prevent fraud, and issue refunds.

Shipping and Delivery Providers

Carriers and delivery providers that require names, addresses, telephone numbers, or order information to deliver purchases.

Communications Providers

Email, form, customer support, and notification providers used to send order confirmations, respond to inquiries, or manage communications.

Analytics and Advertising Providers

Providers that help us understand Website usage, measure performance, or support advertising where those services are enabled.

Professional Advisers

Accountants, attorneys, insurers, consultants, and other professional advisers who require information to provide services or protect legal rights.

Legal and Safety Disclosures

Government authorities, courts, law enforcement, or other parties when disclosure is reasonably necessary to:

  • comply with applicable law or legal process;

  • respond to lawful requests;

  • investigate fraud or security incidents;

  • protect customers, the public, or our business;

  • establish, exercise, or defend legal claims.

Business Transfers

Information may be disclosed or transferred in connection with a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar business transaction.

5. Sale and Sharing of Personal Information

We do not sell personal information for money.

If we use analytics or advertising technologies that disclose identifiers or internet activity to third parties for cross-context behavioral advertising, that activity may be considered “sharing” or a “sale” under certain state privacy laws.

Where applicable, users may opt out through the cookie controls provided on the Website, a legally recognized browser signal, or by contacting us at wholesale@crwdcoffee.com.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

6. Email Communications

We may send transactional emails relating to:

  • account activity;

  • orders;

  • payments;

  • shipping;

  • refunds;

  • security;

  • customer support;

  • wholesale inquiries.

Transactional communications are necessary to provide requested services and cannot always be opted out of while an account or order remains active.

If you subscribe to promotional emails, you may unsubscribe using the link included in those messages. Unsubscribing from marketing does not stop transactional or service-related communications.

7. Account Choices

You may be able to review or update certain account information by signing in.

You may request account deletion by contacting wholesale@crwdcoffee.com. We may retain information when necessary to:

  • complete transactions;

  • process refunds or disputes;

  • prevent fraud;

  • comply with tax, accounting, or legal obligations;

  • enforce agreements;

  • protect legal rights.

Deleting an account does not necessarily delete all order and transaction records.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including:

  • providing accounts and services;

  • fulfilling orders;

  • maintaining tax and accounting records;

  • managing wholesale relationships;

  • resolving disputes;

  • preventing fraud;

  • enforcing agreements;

  • complying with legal obligations.

Retention periods vary based on the type of information and applicable requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, transmission method, or storage system can be guaranteed to be completely secure. You are responsible for using a strong password, protecting your login credentials, and notifying us if you suspect unauthorized account activity.

Do not send payment card details, passwords, or other highly sensitive information by email or through general contact forms.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have the right to request:

  • confirmation that we process your personal information;

  • access to personal information;

  • correction of inaccurate information;

  • deletion of personal information;

  • a portable copy of certain information;

  • information about categories of personal information collected;

  • information about categories of recipients;

  • restriction of certain processing;

  • withdrawal of consent;

  • an opt-out from the sale or sharing of personal information;

  • an opt-out from targeted advertising;

  • an appeal of a privacy request decision;

  • non-discriminatory treatment for exercising privacy rights.

These rights may be subject to exceptions and verification requirements.

To submit a request, email wholesale@crwdcoffee.com with the subject line:

Privacy Request

Please describe your request and provide enough information for us to reasonably verify your identity. We will use information submitted for verification only to process the request.

You may use an authorized agent where permitted by law. We may request proof of authorization and direct identity verification.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

11. California Privacy Notice

If the California Consumer Privacy Act, as amended, applies to our business and your information, California residents may have rights to:

  • know the categories and specific pieces of personal information collected;

  • know the sources and purposes of collection;

  • know the categories of third parties receiving information;

  • request deletion;

  • request correction;

  • opt out of sale or sharing;

  • limit certain uses of sensitive personal information;

  • receive non-discriminatory treatment.

During the preceding 12 months, we may have collected the categories described in this Policy, including identifiers, customer records, commercial information, internet activity, approximate geolocation, and inferences based on product or Website interactions.

We use and disclose these categories for the business purposes described in this Policy.

We do not sell personal information for monetary compensation. If advertising or analytics disclosures are legally treated as a sale or sharing, you may submit an opt-out request through available cookie controls or by emailing wholesale@crwdcoffee.com.

12. Global Privacy Control

Where required by applicable law and supported by our Website technology, we will treat a recognized Global Privacy Control signal as an opt-out request for the browser or device sending the signal.

A Global Privacy Control signal does not automatically identify your account, so you may need to submit a separate request for account-level information.

13. Children’s Privacy

The Website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information, contact us so that we can review and, where appropriate, delete it.

14. Third-Party Websites and Services

The Website may link to social media, payment services, shipping providers, and other third-party websites.

Third parties operate under their own privacy policies. We are not responsible for their privacy, security, or data-handling practices.

We encourage you to review third-party policies before providing personal information.

15. International Visitors

CROWD COFFEE is based in the United States. If you access the Website from another country, your information may be processed in the United States or other locations where our service providers operate.

Data protection laws in those locations may differ from the laws where you live.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal requirements.

The revised Policy will be posted on this page with an updated effective date. If required by law, we will provide additional notice or request consent.

17. Contact Us

For privacy questions or requests, contact:

CROWD COFFEE
Email: wholesale@crwdcoffee.com
Website: https://crwdcoffee.com/